Privacy Policy

Information We Collect

We gather personal data necessary to deliver our services and comply with legal obligations. This includes details you provide during registration and ongoing use, such as your full name, date of birth, email address, phone number, and any additional information submitted through forms, emails, or chats. We also record correspondence with our support team, all transaction history related to your account, login details, IP addresses, browser and device information, GeoIP location data, activity logs, and traffic records. To verify your identity, prevent fraud, or process payments, we may request identification documents like passports, bank statements, or payment confirmations. Participation in optional surveys or customer feedback may also provide us with further information.

Purposes of Data Processing

Your personal information is used primarily to manage your gaming experience and fulfill regulatory requirements. Specifically, we process data to handle bets and transactions, deliver casino games and related services, offer customer support, conduct identity and age verification, monitor for fraud, money laundering, or abuse of terms, and comply with anti-money laundering (AML) and counter-terrorism financing (CFT) laws. We may analyze aggregated data for statistical purposes or market research (participation in surveys is voluntary). With your explicit consent, we may send promotional communications about our offerings or those of selected partners. Accepting prizes or winnings grants us permission to use your name or nickname for promotional purposes, unless prohibited by law.

Marketing Communications

If you have not opted out, we may contact you via email or phone with information about promotions, new features, or partner products. You can withdraw consent for marketing at any time through your account settings or by emailing [email protected]. We respect your preferences and will stop such communications promptly upon request.

How We Obtain and Share Data

Data is collected directly from you during interactions with the website or indirectly through automated means (such as logs) and from trusted third parties like fraud prevention services. We engage service providers for technical support, payment processing, and gaming content delivery. These partners may access limited information as required for their role, and we ensure they handle it in line with this policy. We do not sell or rent your personal data. Disclosure to third parties occurs only when legally required, to comply with regulatory obligations, to facilitate transactions (e.g., with payment processors like Paysafe), to protect our legitimate interests or safety, or with your prior consent. In cases of suspected fraud, manipulation, or illegal activity, we may share relevant data with authorities or make it public as necessary.

Data Security and Protection

We prioritize the security of your information and employ advanced measures, including 128-bit SSL encryption for all transactions, to prevent unauthorized access, loss, or misuse. Our anti-fraud systems actively monitor for suspicious activity, and any detected attempts at fraud lead to immediate account termination. Only authorized personnel—such as our Data Protection Officer, AML officers, payments and anti-fraud analysts, support agents, and VIP managers—have access to your data, and all are bound by strict confidentiality agreements. While we transfer data within the EU/EFTA and to certain processors outside the EEA, we take appropriate safeguards to maintain protection in accordance with applicable laws.

Data Recipients and International Transfers

Information may be shared with group companies, business partners, and service providers under formal agreements. This includes entities involved in hosting, analytics, marketing, and payment processing. Employees and contractors are required to maintain confidentiality. By using our services, you consent to potential international data transfers, and we strive to ensure equivalent protection levels everywhere your data is processed.

Data Retention

We retain your personal data for as long as necessary to provide services, meet legal obligations, or resolve disputes. Under applicable gaming and AML regulations in licensed jurisdictions, we must keep registration details and account activity records for at least five years after your last transaction or account closure. This period may extend if required by authorities for investigations into financial, fraud, or illegal matters. Early erasure requests cannot override these mandatory retention periods.

Your Rights and Contact

You may contact us to verify the accuracy of your data, inquire about its use, request updates or corrections (providing supporting evidence when needed), or opt out of marketing. Providing false information is prohibited and may lead to account restrictions. If you believe your data rights have been violated, you have the right to lodge a complaint with a supervisory authority, particularly in your country of residence or where the alleged infringement occurred. For assistance, reach out via our support channels.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance functionality and user experience. Required cookies enable core features like secure login. Functional cookies remember preferences such as language or refgion. Advertising cookies help measure campaign effectiveness and track visits from marketing sources. Third-party providers may set cookies for analytics or advertising purposes; their privacy policies govern such processing. You can manage cookies through your browser settings, though blocking them may limit site functionality. Automatic collection of non-personal data (browser type, IP, referral source) occurs to improve services, but we do not link it to your identity without consent.

Additional Notes

Links to external sites or social media features may involve separate privacy practices outside our control. NetEnt games are subject to NetEnt’s own privacy policy. We remain committed to safeguarding your privacy while fulfilling our legal and operational responsibilities.